Refund policy

Non-defective products purchased by the Buyer (consumer) may be returned within 14 days of the date of receipt of the products. Removal of defects in the defective products, replacement and returns of defective products is governed by the Civil Code of the Republic of Lithuania and other applicable legal acts (if you are a consumer, you can rely on the mandatory provisions of consumer protection legislation applicable in your country).
In order to return a product/products the Buyer (consumer) is required to complete a product return form and send the completed form to us by e-mail info@ecoholic.lt


Returns of products are subject to the following conditions:

  1. The product returned must be in the original undamaged packaging (this provision does not apply in respect of returns of defective products).
  2. The product must be not damaged by the Buyer.
  3. The product must be unused and remain in a resalable condition (this provision does not apply in respect of returns of defective products). The Buyer may not exercise its right to return a non-defective product if the protective cellophane film (cellophane outer packaging), protective sticker or other similar security feature preventing from opening a bottle, flacon, jar or other container of the product and/or use of the product has been torn off, removed or damaged.
  4. A non-defective product being returned (within 14 days) must be returned as a complete set as received by the Buyer (this provision does not apply in respect of returns of defective products).
  5. The product returned must be accompanied by the document of purchase, warranty card (if any) and a completed return form.
  6. The Seller is entitled to refuse to accept the return of products from the Buyer if the product return conditions have not been fulfilled.
  7. In the case of return of non-defective products, the Buyer is required to cover the cost of return of such products. The Buyer is entitled to return non-defective products using one of the methods determined by the Seller in these Conditions within 14 (fourteen) days of the date of receipt of the products (this provision does not apply in respect of defective products, in which case the products must be returned within the statutory warranty period).

* Return charges are subject to change depending on the offers of partners applicable at the respective time. However, in any case, the Buyer will be notified of a change in return charges before the Buyer places an order.

  1. The Buyer will be entitled to free return of defective products, in which case the return costs will be borne by the Seller.

 Return and replacement of non-defective products is governed by Article 6.22810of the Civil Code of the Republic of Lithuania.

The Seller will not be responsible for the failure to transfer or late transfer of the amount of refund for the products returned if the Buyer has provided erroneous details required for the refund.

The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow any of the procedure for returning the goods established in this case.